Coaching can't keep up
Managers can't listen to every call.
Lift every agent to top‑performer level - in real time
Reverse-engineered from your top performers, Encore AI's live assistant tells every rep what to do and when, so they resolve faster and catch the moment to serve or sell.
Why lift every rep
Your best reps know what wins.
The rest of your team is guessing.
New hires take months
They learn on live customers,
one call at a time.
Know-how walks out
When a top performer leaves, what they know leaves too.
Scripts miss the moment
A script can't read the customer.
Your best reps can.
So most customers getyour average.
- Missed discovery questions.
- Unhandled objections.
- Deals that stall.
- Moments that pass.
What if every rep could be your best?
Your top performer's playbook, on every rep's screen, on every call, in the moment.
The answer
Win while the call is happening
Real-time coaching built from your top performers' tactics and tuned to the customer's state, so the guidance fits the moment, not just the script.
01
MineEvery conversation, read end to end
Calls, chats, emails and CRM records. No sampling.
02
DecodeWhat your top performers do
What they do and say to qualify, convert and close, and why it works. Rebuilt as playbooks.
03
BuildA live assistant made from the playbooks
Encore AI builds it. No prompt engineering, no scripts, no knowledge base to write.
04
Guide and improveLive guidance for your team
While a rep is on a call or chat, Encore AI surfaces what to say and when, right on their screen. Every interaction sharpens the next.
Every rep works like your top performers.
New hires ramp faster, and the whole team keeps improving.
Live assist
Right on the rep's screen, the instant it matters
- Ask
Discovery questions
The right question, at the right moment.
- Respond
Objection handling
How your top performers answer, ready when the objection lands.
- Read
Emotional cues
A change in the customer's mood, flagged live.
- Act
Next-best actions
The move that advances the call, surfaced when it counts.
Outcomes
From best guess to theright call
Convert more on every call
Every rep guided at your top performers' level, on every interaction.
Ramp new reps faster
Cut time to productivity and lift win rates from the first call.
Stay compliant on every call
Mandatory disclosures prompted. Off-script moments flagged.
Free managers from micro-coaching
Keep them on complex cases and high‑stakes decisions.
Keep your best reps longer
Confident, well-supported reps are more likely to stay.
Encore agents
One platform. Three revenue engines.
Turn forms into conversations
Encore AI agents turn static landing pages into personalized chat and voice journeys, filling the form to completion.
Governance & Trust
Keep your agents under control
Designed for enterprises in regulated industries
Fully compliant
SOC 2 Type II, ISO 27001:2022, GDPR, PCI DSS, and EU AI Act aligned by system design default.
AI trained on real interactions
No prompt engineering.
Learns directly from native audit records and CRM integration histories.Fits your stack
Plugs into your CRM, contact center, LMS, and key analytical tools without workflow friction.
Deploy anywhere
Deploy on-premises, private cloud, VPC, or run fully managed within the secure Encore cloud environment.
